August 26, 2025

Greet the Loved Ones

I’m sure there are plenty of thoughts from the point of view of the medical professionals on this and most certainly I do realize that they are at work when this is all happening and have plenty to think about regarding the patient.

However, following my family member’s surgery, I want to feel welcome for a brief visit in her hospital room. Mom’s most recent surgeon (phenomenal in so many ways: Knowledge, Skills, Ability to Communicate, and Bedside Manner toward both the patient and the family members) spoke to me around 6 PM last evening. After 7 PM I asked for her room number because I live just under an hour away from the big hospital and I was ready to go home after seeing her. I approached the front desk staff member in the surgical waiting room and she looked up the room number for me and called the unit ahead. They shared that it’s a shift change and encouraged me not to come until 7:30 PM which I did and I was still alone in a dark hospital room when I arrived because Mom wasn’t there yet.

Two nurses in the hallway were busy and ifnired me until I approached them. There was no or ask the desk and I asked if I could go to Mon’s room and the one nurse kindly and easily waved me on.

But when my mom arrived in her room, the gentleman transporting her by pushing her gurney did not make eye contact with me or speak to me. Worse yet the bedside nurse came in and began acting like I was not even there. The transfer to her hospital bed went smoothly but neither would look at me until I thanked them several times over and then politely explained that I would not be staying long. I also, in an easy-going way apologized when I got in her way and showed her the four items I was leaving behind for Mom. She was pleasant enough and answered me.

But I wanted to be greeted. I wanted the staff to introduce themselves to me and to make me feel welcome. It wasn’t the ED at 4 AM or something like that, it was the start of a shift, and even if it was it would go a long way to greet and welcome the loved ones of people who had surgery.