January 30, 2026

Really?

When we use the portal for the smaller hospital system there’s a note in the portal denoting contact with the provider and it is written as though we spoke directly. Many providers have nurses and even medical assistant’s respond. I sent a question to a nurse practitioner from Mom on a Sunday and the provider did not respond, understandably that day, but instead someone from her office responded during the upcoming week and she then responded herself to some follow-up questions I had and the way they wrote about it in the chart sounds as though I had a thorough call with the provider directly on a Sunday when all that happened was that I sent our message to the provider through typing it into the portal on a Sunday. But the notes says “You spoke with (name of provider is here in the record), CRNP on Sunday (date is here).” Did we really speak with her? Sounds misleading. I really didn’t look into the billing but am wondering if this is billed as though we spoke with or had some kind of session with the provider on a Sunday. Something to look into more. Interesting.